There is a couple of things you can try first ;

Empty your basket and clear the cookies and history from the device that you re using .This should then allow you to continue with your purchase as normal, if that doesn't work please contact us so we can try an alternative

Please accept our sincere apologies about receiving your parcel damaged .In order for us to rectify this could you please send over some images of the damaged/faulty product

Please email us and be assured we will work  closely with the carrier to get this matter resolved . A signature dispute will be raised on this consignment and investigated accordingly. In the meantime ,if you are able to send us over some photo ID of yourself preferably with a signature also show clearly.

I.E Passport/driving  licence

This will help us massively to carry out our investigation quickly and efficiently.

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